Jucier Mozzy escreveu: Heindall_BR escreveu:
Acabou de chegar o meu pedido q veio por DHL.
Bluray+frete = $14,87 = R$ 26,48
imposto = R$ 16,27
ICMS = R$ 8,27
TAXA ADMINISTRATIVA = R$ 43,18
Total = R$ 67,72
Já vou entrar em contato com a Amazon pra ver se vão me ressarcir ou não. Se não, eu recuso o pedido.
À princípio vão querer negar alegando isso e aquilo... blá, blá, blá!!!
Não se renda.
Foi mais ou menos o que aconteceu.
Mas insisti com o indiano explicando o porquê e ele acabou liberando o reembolso da taxa administrativa.
Pra quiser dar uma olhada o char tá aí:
You are now connected to Satish from Amazon.com.
I need your help to solve an isue with my order XXXXXXXXXX , with shipping 3 of 3, product Platoon (Two-Disc Blu-ray/DVD Combo).
I selected expedited shipping but just received it by DHL as express shipping. Due this erro DHL is charging me in about $38,02 (R$67,72) for the taxes and administrative handlings. I know that I'm should pay the taxes due my country laws but I don't want to pay the administrative handlings that DHL is charging me.
If I accept the product from DHL and pay their taxes Can you refund me in the administrative DHL charges ? What should I do ?
Satish:Hello, my name is Satish. I'll be happy to help you today.
Me:Hi Satish, please read my story let me know if you have any questions or don't undertand something
Please give me a moment.
Satish:Thanks so much for waiting.
Orders that are shipped to countries outside the U.S. may be subject to import taxes, customs duties, and fees charged by the destination country. Amazon Export Sales will estimate and collect an import fees deposit to certain destination countries.
These funds will be used by the carrier or another agent to pay the import fees on your behalf to the appropriate authorities when your package reaches the destination country.
Me:this is the description for express shipping option, right ?
Satish:This information is for International shipping.
Me:this is for Priority International Courier
I choosed expedited Internation shipping
the problem is, DHL is not charging me only the improt taxes and fees changed by my country. Im willing to pay this taxes. But DHL is charging me another taxes from them, for the shipping of courier, which I do not asked for. Do you understand ?
Satish:This fee is for shipping outside of U.S and if you choose Priority then you will be charged more than Expedited shipping.
Me:the problem is, DHL is not charging me only the impoot taxes and fees charged by my country. Im willing to pay this taxes. But DHL is charging me another taxes from them, for the shipping of courier, which I do not asked for. Do you understand ?
Satish:Could you please help me with the charge that DHL is asking for.
Me:yes, what you need to know ?
Satish:Is the DHL charging $38.02 for shipping?
Me:the total, yes
Satish:In this case, I'll issue a partial refund of $20 for shipping charges.
Me:it includes import taxes + DHL administratiev charges
Is the partial refund okay for you Pedro?
Me:the import taxes are about $9,13 + anotehr one of $4,64 and Im willing to pay this, no problem. But the additional charge of $24,24 is the problem, Can you refunf me this $24,24 taht DHL is charging as extra for the courier service ?
Satish:Yes. I'll send you an email with the refund details.
Me:ok, great. thanks. So I will accept the order pay the total. and you will refund me this chatge or $24,24 in my credit card. Am i correct ?
I'll issue refund to your Visa.
Is there anything else I can help you with today?
Me:ok, thanks. Also, Could you forward my feedbacl to your shipping departament ? Because It's happing with a lot of customer here in Brazil taht bough during the black friday. Im reading foruns here and a lot of people asked standard shipping and Amazon shipped by Priority Courier, which is causing this problems with extra charges
Satish:Sure, I'll forward the feed back to the shipping team.
Agora é esperar a concretizaçã do reembolso. * recebi um email deles confirmando o pedido do reembolso