Minha novela parece ter chego ao fim. Consegui estorno das compras. Vou postar a seguir meu debate com a Amazon, via e-mail:
1º e-mail que enviei:
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Hello.
I have a problem with both items in my order XXXXXXX, and with the item I am Legend from the order XXXXXX.
This packages were bought using the Standard International Shipping method, which was less expensive but took more time to arrive. However, Amazon shipped those products using DHL Express courier. By doing so, when the items arrived here, I was charged with expensive taxes and fees by the courier. That's why I decided to refuse the delivery.
Now, I think I have two options:
1 - Ask for you, Amazon, to contact DHL and request the return of the packages. By doing so, when the items arrive to you, I'd like the refund of the purchase.
2 - Ask DHL to deliver the packages to me, and then ask Amazon to refund me for the taxes and fees charged by the courier (a total of US$ 102,00). I'm willing to send, via e-mail, copies of the fees papers, as proof.
I know that, sometimes, Amazon chooses the best method of transportation. But the problem is that I was GIVEN the option to choose in the checkout screen, when I bought it. So, I chose the less expensive method, to avoid this taxes and fees. But Amazon deliberately changed the shipping to a express one, costing me a lot more.
So, I'd like to know what is the best way, for me and Amazon, to resolve this issue. I'm kind of upset, because I was expecting this items for my holiday season, but if the return of the packages is the only way, I'd accept that.
Thank you for your patience and time. I hope to resolve this problem soon and continue to buy from you.
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1ª resposta da Amazon:
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Hello,
I apologize for the inconvenience caused by this problem with order XXXXXX and XXXXXX.
I understand that DHL has charged you a total of $102 for taxes and fees for your recent order but at the moment, there is no way to request a specific shipper. We currently use IMEX, DPGM / DHL Global Mail, I-Parcel, Aramex, and DPGM_TNT for international Standard or Expedited shipments. For Priority international shipments we use UPS International or DHL International Priority.
Customs or import duties may be levied once the package reaches Brazil. Additional charges for customs clearance would have to be borne by the recipient. I hope you understand that we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Since you refused this package, DHL will return it to us. When it comes back, we'll refund you. You will receive an e-mail once the refund has been processed. If you don't hear from our Returns Center by December 29, 2011, please write back (
www.amazon.com/contact-us) so we can find out what happened.
I appreciate your patience on this and I hope this information helps. We hope to see you again soon.
2º e-mail que enviei (já meio puto):
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I understand that Amazon uses different shippers. And as you said, DHL International Priority is used for "priority international shipments".
But the problem is that my package came by priority international (DHL International), but
I CHOSE STANDARD at the time of checkout in the store.
So, Amazon sent me the item by a method that I didn't chose, and I had to pay fees if I'd like to keep the product.
How can this be reasonable? If I want DHL International, I'd choose priority. But I chose standard and still you sent me the package via a priority carrier.
I already refused the deliver. Now, in the DHL tracking system, it says that the package is "on hold". It's either waiting for me to decide to pay the taxes and fees, or Amazon to ask them to send the items back.
So, please, ask DHL to send the packages back to you, because they won't do it automatically. And refund me as soon as possible, because I'm paying for your mistake.
Thank you.
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2ª resposta da Amazon:
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Hello,
I've checked your orders and I'm sorry to hear about this.
I understand that you've refused your packages. I've forwarded your message to appropriate people in our company--I know they want to read about your experience.
I've requested a refund of $38.45 on order #XXXXX and $20.97 on order #XXXXX to your MasterCard.
Here are the details:
Order ID: XXXXX
I Am Legend (Ultimate Collector's Edition)
Order ID: XXXXX
North by Northwest (50th Anniversary Edition in Blu-ray Book Packaging)
The Exorcist (Extended Director's Cut & Original Theatrical Edition) [Blu-ray]
You'll see the refund on your MasterCard statement in the next 3-5 business days.
Once processed, you'll be able to see the refund request here:
link
link
I hope this helps. We look forward to seeing you again soon.
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Enfim, estorno obtido. Agora gostaria de recomprar os itens... Mas e o medo de vir novamente por priority?
